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Humans vs. AI in auto transport and logistics

Humans vs. AI in auto transport and logistics

It seems like almost every day we get some news on the development of artificial intelligence. Back in the day, a program could not stand a chance against a human in chess. Nowadays, AI systems train one another how to play the game and they have become virtually unbeatable.

All would have been fine if AI was only involved in games. However, we all know that artificial intelligence is about to replace drivers. Robots have already taken the jobs of many financial advisors. And now Google has developed an AI customer service.

It looks like whole industries may become completely devoid of human interaction.

But is it possible that we are biting off more than we can chew? Should we dread the loss of human connections? Or maybe it is all just fearmongering? Join me in exploring how AI may affect auto transport, logistics, and even the social fabric as a whole!

Our fear of social interactions

Auto transport as a service involves a lot of dealing with clients. However, many big companies have already started to implement automated services. You go to their website, put in some info, and there you go – a calculated shipping fee.

At first glance, this may seem awesome. After all, when was the last time you were eager to talk to a service representative? Even the more extraverted people among us have started to prefer an automated service.

It seems like big logistics companies are just giving us what we want. They would not have done it otherwise, right? Well… maybe it is a bit more complicated than it seems. Let me explain below.

Using AI as a quick fix to uncomfortable socializing

Take a glance at how healthcare is operated right now. You have a problem, you go to the doc, they run some tests, then give you a pill, and all is fine. Now put an AI there – it scans you in seconds, gives you a diagnosis, writes you a prescription, and sends you on your way. That would be the dream. No one really likes the doctor’s office!

The scenario above is going to become reality shortly, do not doubt that. Many doctors already consider what they can do once it hits. However, we are all missing the point. See, artificial intelligence replaces clear-cut processes. If you can describe it in simple steps, an AI can probably do it. Considering healthcare sounds really simple (at least as I have laid it out above), doctors should definitely be afraid then. Only it is not that simple.

The entire issue is that we have trained ourselves to expect a quick fix. Take a pill and chill. Yet a huge shift is going to happen soon, where healthcare will focus mostly on prevention and lifestyle, not on Band-Aid fixes.

Now tell me how an AI can motivate you to change your way of life. How can it guide you with compassion and understanding? How can it tell you softly where you are making a mistake without villainizing you? It cannot. Because social interactions are not step-by-step algorithms.

You are now likely wondering what all this has to do with AI in auto transport. After all, logistics seem fairly algorithmic. Unless we are forgetting something…

Humans vs. AI in auto transport

Humans understand you, machines analyze you. Here on our blog, I have already talked about the difference between shipping a car with local companies vs national auto transporters. However, I now want to explore it in light of automating social interaction.

What is the one thing that is always assumed with automated services? The client’s prior understanding. You are expected to know what the service is and what your needs are. For most people, though, such understanding is rarely the case. And algorithms bank on that.

Let us say that you want car shipping from California to Georgia. You select the route, check the boxes that seem reasonable (like “expedited shipping” or “enclosed transport for more protection”) and get the price. Where is the problem here? You may end up paying a lot more for services you do not really need. But that is your fault, right? After all, the AI is just doing its job.

As an alternative, you can reach out to a customer rep, who actually wants to help you. Sure, you may dread the interaction, but reputable companies invest a lot in proper customer care. Thus, good reps will tell you everything you have to know. Here are just some of the details they can give you in a short conversation:

  • Auto transport type and uses – Human agent will tell you about the differences between different types of transport and advise you on which one will suit you the best.
  • White-glove service information – Customer service rep will inform you about what premium services include, without pushing them on you.
  • Pick-up and drop-off details – Human agent will explain the entire shipping process, what is expected of you, how pick-up and drop-off work, among other things.
  • Car preparation tips – You may not be aware that certain steps need to be taken in order to assure your car’s safety. Our customer care staff can tell you all about that as well.
  • Up-to-date personalized price quote  – Human agent will give you a free car shipping quote that is tailored to the exact service you need. No flat fees, no pre-made packages with useless services, no artificially inflated prices.
Corsia Logistics
Corsia Logistics agents are always ready to guide you through the car shipping process

Of course, a lot of these things you can research on your own. But can we seriously expect and require it from most people? I think companies are responsible to inform their clients properly. This is one of the reasons why we have so many informative posts on our site. At which step of the process will an AI properly inform you then? And would it even be reasonable for it to do it?

This is my final point against automated quotes (and AI service reps), which is also the scariest. It is the fact that algorithms are designed to improve themselves. In what aspect do you think they are going to do it though? Profit maximization is the only logical answer here. That is why informing you will not exactly be their top priority.

I do not think it is unreasonable to imagine that a properly trained AI can squeeze a lot of money from a single customer. Maybe it sounds far-fetched now, but hey, phones were not smart 15 years ago. Now they can answer questions for you, analyze your food, and even read texts. How far away are we then from the perfect salesperson being an AI?

What do you think about automation in the service fields?

I am generally in favor of advancing tech. Nonetheless, I have also learned that we must be cautious when it comes to things we do not understand. Social media has made us less social than ever. We are one of the richest societies on Earth, yet depression is on the rise. We just do not know if we are not shooting ourselves in the foot by cutting off the human factor even more.

What do you think though? Do you prefer to never have to talk to a human customer rep ever again? Or can you see the value in having a fellow human being on the other side? Maybe I am a bit too scared of a non-existent problem. Or maybe we still fail to understand the depths of human psychology.

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Looking for a logistics company, to ship my car, from California to Illinois,my first search, then Corsia showed up, skeptical. Call and a very friendly secretary: Elena. She guided me through, I scheduled and as she explained, all when smooth as scheduled Very happy I did the right choice. I'll recommend this great Company to anyone that is thinking to relocate a vehicle. Thanks Corsia logistics for your honesty and professionalism!
Elizabeth Woodward
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Corsia was highly recommended by a friend in the automobile industry. We needed to transport a cargo van from Seattle to Florida. We contacted Corsia who quickly arranged transport within just a few days. Communication was outstanding! Just a few email confirmations and we were all set. Mike was great and arrived right on time and delivered to Florida on schedule. Tip-avoid the hornets nest of auto brokers on line and just contact Corsia for a truly great experience!
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Corsia has been amazing. Their prices are really competitive but more importantly their customer service has been 5-Star. Elena followed up with me every step of the way, making sure there was no miscommunication between me & the driver. We are using them to ship a 2nd vehicle & would not hesitate to use them again!
Tony Boyd
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I have recently used Corsia for long time family car with sentimental value that was moved I have recently used Corsia for shipment of my vehicle from Oregon to Arizona by recommendation from other family member who also used Corsia in the past. I am very pleased on the service and the communication throughout shipment. Ken was my direct contact and kept me informed along the move The car was picked up and delivered as communicated. I did use a enclosed mover and the driver was also clean cut professional and treated car as his own. I would definitely recommend Corsia again with the experience I have had. Thank you. T
Top notch
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Top notch Transport - Porsche 997 Top notch! As easy and efficient as one could possibly imagine. Great customer service.. thank you Luke. Great prices. Check. Timely communications. Check. Clean transport trailer. Check. Supremely careful driver. Check. Timely arrival. Check. Don't mess around elsewhere, just call Corsica and feel confident your transports needs are going to be exceeded. My Porsche 911 rode like a Queen in her enclosed chariot. I've never needed a transport company before, and I surely will use them every time. Do yourself a favor, seriously. Call now.
Geet Mp Haryana
Reliable, efficient
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Corsia rep (Elena) was very proactive. Helped ship a car from CA to GA. She checked in with me via email quote and several phone calls to find me the best possible quote for the fastest available service. After several communications, Corsia was able to schedule a vehicle pickup the next day. The driver communicated well, and the vehicle arrived in final destination faster than we expected in perfect condition. I highly recommend using Corsia's reliable, efficient service.
Cay Liptak
Clean, efficient, wonderful
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Thanks, Corsia! Pickup was so clean, efficient, and wonderful -- my only recommendation is to make sure you schedule it during the day so you can fully review the car in the daylight. Drop off was equally wonderful, and the whole trip went down without a hitch (pun intended!). Seriously, Corsia delivered my Jeep from CT to California with no issues or bumps in the road!
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Corsia Memphis to LA, mid-size SUV. I looked at 4 different companies amd Corsia was the most responsive of them. While being responsive, they were not unduly aggressive: when I indicated that I need to wait a month before making a decision they stopped contacting me and only came back with a reminder when I really needed it. Once I decided to engage Corsia they found me a transport within two days and the car was delivered (from Memphis to LA) in another two days. I had a truly positive experience.
Kelly Torres
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Working with Corsia Logistics was a great experience. Working with Corsia Logistics was wonderful. They were able to find a driver right away to transport our car. They were in constant communication as to when the car was getting picked up and dropped off. The driver also communicated with me as to when he would arrive. I would highly recommend Corsia Logistics.
Amy Nelson
Excellent Organization
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Corsia was an excellent company to work with while I transferred my car across the US. A friend of mine suggested I use them as they had been very organized and trustworthy with her own car. I researched a few different place but decided to go with Corsia and I'm so glad I did! Any questions I had throughout the process they answered quickly and clearly. I would definitely use them again in the future and recommend them for others to use.