What to Do if Your Car is Damaged During Shipping

Shipping your car can be a nerve-wracking experience. Whether you’re moving across the country, purchasing a vehicle online, or shipping a classic car for an event, there’s always the worry that something might go wrong during transit. One of the biggest concerns for vehicle owners is the possibility of auto transport damage during the shipping process. After all, a car is a significant investment, and discovering scratches, dents, or other damage can be frustrating and stressful.

However, knowing exactly what to do if your vehicle arrives with vehicle transport damage can make a big difference. By following the right steps, you can protect your rights and maximize your chances of receiving compensation for any damage sustained. In this guide, we’ll walk you through everything you need to do if your car is damaged during shipping. We’ll cover how to inspect your vehicle upon delivery, document the damage, and navigate the claims process effectively.

Inspecting Your Vehicle Upon Delivery

Thorough Inspection Process

The first and most crucial step when your car arrives is to thoroughly inspect it before accepting delivery. This isn’t something to rush through, especially after waiting for your vehicle to arrive. Whether you’re excited to see your car again or eager to move on with your day, taking a few extra minutes to perform a careful inspection can save you a lot of headaches down the line.

Here are some tips for an effective inspection:

• Take your time: Don’t feel pressured to hurry, even if the delivery driver is waiting. This is your right as the vehicle owner.
• Inspect in good lighting: If the delivery occurs at night or in poor weather conditions, use a flashlight or your phone’s flashlight to inspect the car closely.
• Check all sides of the vehicle: Walk around the car and look closely for any new scratches, dents, or other damage. Pay special attention to areas like bumpers, doors, and the roof, where damage might be less noticeable.
• Don’t forget the interior: If the car’s interior was part of the transport agreement, check for any issues inside as well.

Checking Against the Bill of Lading

The Bill of Lading (BOL) is a critical document in the car shipping process. It serves as a contract between you and the shipping company and acts as a condition report of your vehicle at the time of pickup. Before the vehicle was loaded for transport, both you and the shipping company should have reviewed the BOL to document any existing damage.

When your car arrives:

• Compare the current condition: Check the car’s current state against the notes on the BOL. Look for any new damage that wasn’t listed before shipping.
• Be meticulous: If you spot any new damage, make sure it’s recorded on the BOL before signing it. Once you sign the document without noting issues, it becomes much harder to file a successful damage claim, especially if you’re dealing with damaged car transport.
• By conducting a thorough inspection and using the BOL to compare the vehicle’s pre- and post-shipping condition, you’ll have a solid foundation for filing a claim if necessary. Taking these precautions helps ensure that you have the necessary evidence to protect your investment.

Documenting Any Damage

Noting Damage on the Bill of Lading

If you discover any damage during your inspection, it’s crucial to immediately document it on the Bill of Lading (BOL). This is a key step that significantly impacts your chances of a successful damage claim, especially if it involves auto transport damage.

Here’s a step-by-step guide on how to note damage on the BOL:

• Be specific: Clearly describe the damage, including its location and nature (e.g., “scratch on rear left door” or “dent on front bumper”). Avoid vague descriptions like “damage noted.”
• Use clear language: Be as detailed as possible to prevent any ambiguity. This documentation serves as official proof of damage, which is essential in cases of vehicle transport damage.
• Get the delivery driver to acknowledge the damage: Ask the driver to sign or initial next to your notes on the BOL to confirm that the damage was observed upon delivery.
• Keep a copy: Ensure you get a copy of the updated BOL for your records. This document will be crucial if you need to file a damage claim.

Risks of Signing Without Documenting Damage:

If you sign the BOL without noting visible damage, it’s essentially an acknowledgment that you’ve accepted the car in its current condition. This can make it much harder to prove that the damage occurred during shipping, especially for cases involving damaged car transport, which may lead to your claim being denied.

Shipping companies often have strict timelines for reporting damage, so failure to document issues immediately could prevent you from seeking compensation.

Taking Photographic Evidence

In addition to noting damage on the BOL, taking photos is one of the best ways to strengthen your case. Clear, timestamped photos can serve as indisputable evidence of new auto transport damage.

Best Practices for Taking Photos:

• Capture all angles: Take photos of the entire car, focusing on the damaged areas. Be sure to include wide shots to show context and close-ups for detail.
• Use a timestamp: If possible, use a camera or smartphone that records the date and time on the photos. This adds credibility to your evidence.
• Compare with ‘before’ photos: Ideally, you took photos of the vehicle before shipping. Comparing the “before” and “after” photos can clearly demonstrate that the vehicle transport damage is new.
• Don’t forget the interior: If applicable, photograph any interior damage as well, especially if the shipping agreement included interior transport.

Immediate Communication with the Shipping Company

Notifying the Shipping Company

Once you’ve documented the damage, it’s essential to contact the shipping company immediately. Most auto transport companies have a limited window—usually 24 to 48 hours—for reporting damage. Acting quickly is crucial to ensure your claim is considered.

Tips for Effective Communication:

• Call the shipping company as soon as possible to inform them of the damaged car transport.
• Follow up with written communication: Send an email that details the damage and includes all relevant documentation, such as photos, a copy of the BOL, and any notes you made during inspection.
• Be clear and concise: Outline the issue, include evidence, and request next steps for filing a vehicle transport damage claim. Keeping your communication professional and well-documented is key to a successful claim.

Requesting a Damage Claim Form

After notifying the shipping company, the next step is to request a damage claim form. This is an official document that initiates the claims process.

How to Proceed:

Ask the car shipping company for their damage claim form and any specific instructions on how to fill it out.

• Include all necessary documentation: Attach photos, the updated BOL, and any correspondence you’ve had with the shipping company.
• Review your shipping contract: Be aware that auto transport companies usually have vehicle transport damage insurance, but coverage may have limits based on the contract.
• Submit the form promptly: Delays in filing the claim can reduce your chances of compensation, so aim to submit everything as quickly as possible.

Filing a Damage Claim

Preparing and Submitting Documentation

Once you’ve inspected your vehicle, documented the damage, and contacted the shipping company, the next step is to file a damage claim. Proper preparation and thorough documentation are essential to ensure a smooth process, especially if auto transport damage has occurred.

Documents You’ll Need to Prepare:

• Photos of the damage: Include both close-up and wide-angle shots, ideally with timestamps.
• Updated Bill of Lading (BOL): Ensure it includes your notes about any new damage observed upon delivery.
• Inspection reports: If available, obtain an official inspection report from a third-party expert to verify the extent of the damage.
• Emails and written correspondence: Compile all communication with the shipping company to demonstrate your prompt reporting of the vehicle transport damage.

Understanding Liability Insurance
Shipping companies are generally required to have liability insurance that covers damage caused during transit. However, the coverage may have limitations, so it’s crucial to understand the specifics of your agreement.

What Liability Insurance Typically Covers:

• Minor damage such as scratches, dents, or dings that occurred during transport.
• Damage that can be directly attributed to the shipping process, such as a fallen object or collision within the carrier.

What May Not Be Covered:

• Pre-existing damage or issues noted on the original BOL.
• Damage caused by extreme weather conditions, which may be classified as “acts of God.”
• Certain parts of the vehicle (like antennas, mirrors, or custom modifications) may be excluded from coverage.
• By being proactive and following these guidelines, you can ensure that any damaged car transport issues are addressed promptly, increasing your chances of receiving fair compensation.

Getting a Repair Estimate

Obtaining a Professional Repair Estimate

After filing a claim, the shipping company or their insurance provider may request an estimate for repairs. This helps establish the cost of fixing the auto transport damage and serves as a reference point for negotiations.

Steps for Getting a Repair Estimate:

• Choose a reputable auto body shop: Look for shops with strong reviews, certifications, and experience in handling insurance claims.
• Obtain multiple estimates: It’s a good idea to get at least two estimates to ensure you receive a fair assessment of the repair costs for any vehicle transport damage.
• Ask for a detailed breakdown: Ensure the estimate includes a line-by-line cost for parts, labor, and any other fees.

How Estimates Can Help in Claim Negotiations:

Providing a professional repair estimate strengthens your case, showing that the damaged car transport incident is legitimate and quantifiable.

It also sets a baseline for negotiations with the shipping company or their insurance provider, making it harder for them to dispute the claim.

Following Up on Your Claim

Persistence and Record-Keeping

Filing a claim is often just the beginning of the process. To ensure that your claim is resolved, you’ll need to be persistent in your follow-ups.

Tips for Effective Follow-Ups:

Set reminders to check in with the shipping company or their insurer regularly (e.g., weekly).

• Maintain detailed records: Keep copies of all emails, claim forms, photos, estimates, and notes from phone conversations. This documentation can be crucial if there are disputes or delays related to the vehicle transport damage claim.
• Be polite but firm: Assert your rights and request updates without being confrontational. Persistence and professionalism can go a long way.

Involving Your Auto Insurance Provider

If the shipping company’s insurance coverage is inadequate, or if they deny your claim, consider involving your own auto insurance provider.

When to Involve Your Insurance:

• If the auto transport damage is significant and the shipping company’s insurance does not fully cover the repair costs.
• If the shipping company is unresponsive or refuses to pay, your insurance company may assist in seeking reimbursement through subrogation (pursuing the shipping company’s insurer on your behalf).

How Your Insurance Can Help:

Depending on your policy, your auto insurance may cover damages caused during shipping, especially if you have comprehensive coverage.

Keep in mind that involving your own insurance may result in a deductible or affect your premium, so weigh the pros and cons before proceeding.

Considering Legal Action as a Last Resort

When to Consult a Lawyer

In most cases, damage claims can be resolved through proper documentation and communication with the shipping company. However, if you find yourself facing a denied claim or inadequate compensation for damaged car transport, legal action may be your only remaining option.

Scenarios Where Legal Action May Be Necessary:

• The shipping company denies responsibility despite clear evidence that auto transport damage occurred during transit.
• The insurance coverage is insufficient, and the shipping company refuses to cover the remaining costs.
• Prolonged lack of response or uncooperative behavior from the shipping company, even after persistent follow-ups.
• The damage is extensive, leading to significant financial loss that the shipping company’s insurance won’t cover.

Finding the Right Lawyer:

• Look for a lawyer who specializes in auto transport disputes or consumer protection law.
• Check reviews and credentials: Ensure the lawyer has experience with similar cases and a successful track record.
• Consider seeking a free consultation to discuss your situation before committing to legal fees.
• Be aware of statutes of limitations in your state, which can affect the timeline for filing a lawsuit.

While legal action can be costly and time-consuming, it may be necessary to recover your losses if other avenues have been exhausted.

Conclusion

Shipping a vehicle can be a stressful experience, especially if you discover auto transport damage upon delivery. However, by knowing the steps to take if your car is damaged during shipping, you can better protect your rights and increase your chances of receiving fair compensation.

If you have any questions about vehicle shipping or need assistance with a damaged car transport claim, feel free to reach out. We’re here to help guide you through the process and ensure your rights are protected. Whether you’re dealing with auto transport damage or need advice on navigating vehicle transport damage insurance, we’ve got you covered.

If you found this guide helpful, please share it with others who might benefit from the information. Safe travels, and good luck with your vehicle shipping journey!

Resources:

• Federal Motor Carrier Safety Administration
• Consumer Reports on Car Shipping