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How car dealerships drive customer experience

How car dealerships drive customer experience

Nowadays, as the competition among businesses is increasing, customer experience becomes the key to success and competitive advantage.

Car dealership experiences are not an exception. Buying a car is one of the most important decisions for an individual or a family. And naturally, everyone wants to get it right on the first try. Often, while reading customer reviews, or even hearing from our friends, the negative experiences seem to have more impact on service evaluation.

However, the fact that we do not hear much about the good service, doesn’t mean that it does not exist. Good customer service is present in car dealerships, and we just need to bring it up in our conversations more often. Let us positively turn things around!

What leads to good customer experience at car dealerships?

Many customers do not hesitate to write a positive review when they have had a great experience. Some of the things they appreciate more from their car dealer are:

  • Simplicity of the car buying process – Simplicity is often key to success in many activities, and buying a car is no exception. People who have already made up their mind about a car purchase, do not want to sit for hours filling tons of paperwork. They simply want to pay and drive off.
  • Test-driving experience – Even though e-commerce is booming, the majority of car buyers still visit dealerships to choose and buy a car. Sometimes, they even go more than once. Why is that?

    It has to do with the experience of driving itself. If you want to buy a Toyota, you may want to test drive a Toyota Avalon, as well as a Toyota Corolla. Having the opportunity to do so indicates good customer service.

  • Transparency – Many negative reviews happen because clients feel cheated by a dealership. Sometimes, it is about the price they pay for their car, and sometimes they sense hidden information.

    When buying a car, it is important to be told any potential drawbacks the car has. Ultimately, it is up to the customer to accept the risks, and having the awareness creates trust and helps cultivate a long-term relationship with the car dealer.

  • Professionalism of salespeople

    When out shopping at a store, have you ever felt that a salesperson tries to sell you every possible product and never really listens to what you need?

    Maybe you don’t need an SUV and prefer driving smaller fuel-efficient vehicles instead. If the sales person would spend some time actively listening to your needs and preferences, you would definitely appreciate their professionalism.

Which are some good sites to check auto dealer reviews?

According to a survey by the Auto Credit Express in 2017, 87% of car buyers said they used online review sites to help them select a dealership. To help you assess all the criteria above, we will share a list of review sites below. After all, to have a good car-buying experience, you should do your homework prior to visiting a dealership.

  • DealerRater.Com
  • Yelp Reviews
  • Google Reviews
  • BBB Reviews
  • Facebook Reviews

How is the future of the car dealership customer experience?

Customer service in the car dealership sector is evolving towards higher use of the digital channels. According to a McKinsey study, these channels serve as the primary source of information to the client. it means that in the future, fewer visits to the car dealership premises will be needed, and the purchase transaction will be happening online.

The role of a dealer will switch from providing general information and assisting in filing paperwork to an advisory one. Dealers will need to be more specialized in supplying valuable and useful information and guiding customers through the test driving experience.

How to ship your vehicle after buying it from a car dealer?

best time to buy a car

The customer experience does not end with the purchase. And in case you bought your car out-of-state, another very important step follows: shipping your vehicle.

Having spent so much time choosing your perfect car, you will also need the perfect transport. Car dealers can provide in-house transport or partner up with auto shipping companies.

Corsia Logistics partners up with car dealerships and also offers vehicle shipping services to private customers. We understand the needs of the car dealing business and aim at creating long-term relationships with our clients.

Being a five-star rated company, we can arrange transport for any type of vehicle anywhere in the country. Whether you choose to ship via an open car carrier or enclosed trailer, your vehicle will be safe with us. And if you need it fast, you can always opt for our expedited service. 

Our team of dedicated logistics experts will guide you through the entire process of shipping your vehicle with a peace of mind. If you have any questions regarding our services, want to partner up with us, or simply want to request a free quote, do not hesitate to get in touch with us. You can chat with us online, or call (818)850-5258.

Thank you!

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Corsia Logistics team works hard every day to ensure reliable expedited car shipping service. Our customer reviews prove that.

5-Star Rated Car Shipping Company


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and here's what they say

Simon Moore
Great company
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Looking for a logistics company, to ship my car, from California to Illinois,my first search, then Corsia showed up, skeptical. Call and a very friendly secretary: Elena. She guided me through, I scheduled and as she explained, all when smooth as scheduled Very happy I did the right choice. I'll recommend this great Company to anyone that is thinking to relocate a vehicle. Thanks Corsia logistics for your honesty and professionalism!
Elizabeth Woodward
High five's all around!
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Corsia was highly recommended by a friend in the automobile industry. We needed to transport a cargo van from Seattle to Florida. We contacted Corsia who quickly arranged transport within just a few days. Communication was outstanding! Just a few email confirmations and we were all set. Mike was great and arrived right on time and delivered to Florida on schedule. Tip-avoid the hornets nest of auto brokers on line and just contact Corsia for a truly great experience!
Carrol Tiffany
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Corsia has been amazing. Their prices are really competitive but more importantly their customer service has been 5-Star. Elena followed up with me every step of the way, making sure there was no miscommunication between me & the driver. We are using them to ship a 2nd vehicle & would not hesitate to use them again!
Tony Boyd
Definitely recommend
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I have recently used Corsia for long time family car with sentimental value that was moved I have recently used Corsia for shipment of my vehicle from Oregon to Arizona by recommendation from other family member who also used Corsia in the past. I am very pleased on the service and the communication throughout shipment. Ken was my direct contact and kept me informed along the move The car was picked up and delivered as communicated. I did use a enclosed mover and the driver was also clean cut professional and treated car as his own. I would definitely recommend Corsia again with the experience I have had. Thank you. T
Top notch
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Top notch Transport - Porsche 997 Top notch! As easy and efficient as one could possibly imagine. Great customer service.. thank you Luke. Great prices. Check. Timely communications. Check. Clean transport trailer. Check. Supremely careful driver. Check. Timely arrival. Check. Don't mess around elsewhere, just call Corsica and feel confident your transports needs are going to be exceeded. My Porsche 911 rode like a Queen in her enclosed chariot. I've never needed a transport company before, and I surely will use them every time. Do yourself a favor, seriously. Call now.
Geet Mp Haryana
Reliable, efficient
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Corsia rep (Elena) was very proactive. Helped ship a car from CA to GA. She checked in with me via email quote and several phone calls to find me the best possible quote for the fastest available service. After several communications, Corsia was able to schedule a vehicle pickup the next day. The driver communicated well, and the vehicle arrived in final destination faster than we expected in perfect condition. I highly recommend using Corsia's reliable, efficient service.
Cay Liptak
Clean, efficient, wonderful
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Thanks, Corsia! Pickup was so clean, efficient, and wonderful -- my only recommendation is to make sure you schedule it during the day so you can fully review the car in the daylight. Drop off was equally wonderful, and the whole trip went down without a hitch (pun intended!). Seriously, Corsia delivered my Jeep from CT to California with no issues or bumps in the road!
Csaba Kovesdy
Truly positive experience
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Corsia Memphis to LA, mid-size SUV. I looked at 4 different companies amd Corsia was the most responsive of them. While being responsive, they were not unduly aggressive: when I indicated that I need to wait a month before making a decision they stopped contacting me and only came back with a reminder when I really needed it. Once I decided to engage Corsia they found me a transport within two days and the car was delivered (from Memphis to LA) in another two days. I had a truly positive experience.
Kelly Torres
Highly recommend
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Working with Corsia Logistics was a great experience. Working with Corsia Logistics was wonderful. They were able to find a driver right away to transport our car. They were in constant communication as to when the car was getting picked up and dropped off. The driver also communicated with me as to when he would arrive. I would highly recommend Corsia Logistics.
Amy Nelson
Excellent Organization
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Corsia was an excellent company to work with while I transferred my car across the US. A friend of mine suggested I use them as they had been very organized and trustworthy with her own car. I researched a few different place but decided to go with Corsia and I'm so glad I did! Any questions I had throughout the process they answered quickly and clearly. I would definitely use them again in the future and recommend them for others to use.