corsia logo

The Dispatcher can Make you or Break you

The Dispatcher can Make you or Break you

If you asked a truck driver what they think about their dispatcher, you would be amazed at the passion with which they dislike their dispatchers. Hate is a powerful word, but truckers often use it and dispatchers often get showered with colorful epithets and suffer a lot of name-callings. Truck drivers just don’t like dispatchers. Every driver out there has a bad story to tell.

Truckers often fight their dispatchers and in each other’s eyes, the other party is always guilty.

The reality in the trucking industry.

The job of the trucking dispatcher consists of monitoring and directing the movement of trucks and freights. Dispatchers have to know the geographic area the trucks travel and be able to support the delivery of a shipment by finding the best route for the trucker. In other words, where the tucker travels depends on the dispatcher.

Driver – dispatcher relationship is very important, and to make it work the two parties have to know and respect each other.

“If you ask experienced drivers about their dispatchers they may agree wholeheartedly with the middle manager’s view. Or they may describe them more along the lines of being the most, â??idiotic son of a @&%(# I ever knew. That $&^@ is so %*#& $&^@ stupid I’d like to shove his $&$*@ in a $&@*# volcano!â??”

How respectful is this language? I found it on streetdirectory.com. This is not how all drivers talk to their dispatchers, right?

Every layperson knows that America runs on trucks, not on doughnuts. And since trucking is one of the biggest and most important industries, I set out to discover more. Let’s hear it from a dispatcher!

An interview with a dispatcher

Meet Peter D. – a dispatcher. Let’s ask him about his job and how he deals with drivers.

Q: How do you handle a situation in which a driver starts yelling at you that he has been waiting for too long or he does not want to travel a certain distance empty?

A: I always try to reason with them, give them the positives. And if that doesn’t work, I’ll just ignore them until they cool their temper.

Q: How hard is it to deal with so many different personalities?

A: Once you (the dispatcher) develop a multiple personality disorder it’s not so hard.

Q: What is the biggest annoyance about the job?

A: The constant bombardment of phone calls.

Q: What is the most important thing a dispatcher needs to know in order to do his / her job?

A: Being a dispatcher can be very frustrating. Don’t get too worked up with it.

Q: What would you advise inexperienced drivers? Do you explain to them what your job is exactly?

A: I don’t really advise them, my job is not exactly rocket science. New drivers are usually familiar with the basic logistics of it.

Q: Do you think it would be a good idea for the dispatcher to sit down with the drivers and explain to them what happens in the business / the chain of events?

A: I’ve tried that but it really doesn’t change the driver’s perspective much. Their main concern is hauling good loads.

Q: For many drivers, the dispatcher is the person they communicate with the most while working. Do you think you (the dispatcher) should treat them like family? Care about them in that way, so it’s easier for both parties?

A: It can be beneficial to be closer with your drivers, but not as close as family. I mean, after a while, you can really have enough of each other.

Q: What would you tell drivers who use foul language?

A: It depends on who they use it with. If it’s me, I don’t really care, but definitely not with the customers.

Q: Do you have any advice for both dispatchers and truckers?

A: Our jobs can be very frustrating, try to stay cool.

Next time I will talk to a trucker. Truckers probably have a different perspective on things and I will surely appreciate discussing it. There is a saying that one should never close their door with their behind. The door between the driver and the dispatcher should stay open at all times.

If you are interested in being interviewed let us know. Drop us a line or leave a comment, and let’s talk!

Share our experience:
Are you ready to ship a car?
Recent posts
car shipping quote

Truckers Can Fight Sex Trafficking

If You See Something, Say Something! This is the slogan of the nonprofit group Truckers Against Trafficking, the organization’s main goal is to have more

Shipping a Rivian

Shipping a Rivian

Shipping an electric vehicle like Rivian requires several considerations. Here we will share some key aspects to keep in mind when you need to ship

Read more

Corsia Logistics team works hard every day to ensure reliable expedited car shipping service. Our customer reviews prove that.

5-Star Rated Car Shipping Company

5/5
5/5
5/5

they trusted us

and here's what they say

Simon Moore
Great company
Read More
Looking for a logistics company, to ship my car, from California to Illinois,my first search, then Corsia showed up, skeptical. Call and a very friendly secretary: Elena. She guided me through, I scheduled and as she explained, all when smooth as scheduled Very happy I did the right choice. I'll recommend this great Company to anyone that is thinking to relocate a vehicle. Thanks Corsia logistics for your honesty and professionalism!
Elizabeth Woodward
High five's all around!
Read More
Corsia was highly recommended by a friend in the automobile industry. We needed to transport a cargo van from Seattle to Florida. We contacted Corsia who quickly arranged transport within just a few days. Communication was outstanding! Just a few email confirmations and we were all set. Mike was great and arrived right on time and delivered to Florida on schedule. Tip-avoid the hornets nest of auto brokers on line and just contact Corsia for a truly great experience!
Carrol Tiffany
Amazing
Read More
Corsia has been amazing. Their prices are really competitive but more importantly their customer service has been 5-Star. Elena followed up with me every step of the way, making sure there was no miscommunication between me & the driver. We are using them to ship a 2nd vehicle & would not hesitate to use them again!
Tony Boyd
Definitely recommend
Read More
I have recently used Corsia for long time family car with sentimental value that was moved I have recently used Corsia for shipment of my vehicle from Oregon to Arizona by recommendation from other family member who also used Corsia in the past. I am very pleased on the service and the communication throughout shipment. Ken was my direct contact and kept me informed along the move The car was picked up and delivered as communicated. I did use a enclosed mover and the driver was also clean cut professional and treated car as his own. I would definitely recommend Corsia again with the experience I have had. Thank you. T
JW
Top notch
Read More
Top notch Transport - Porsche 997 Top notch! As easy and efficient as one could possibly imagine. Great customer service.. thank you Luke. Great prices. Check. Timely communications. Check. Clean transport trailer. Check. Supremely careful driver. Check. Timely arrival. Check. Don't mess around elsewhere, just call Corsica and feel confident your transports needs are going to be exceeded. My Porsche 911 rode like a Queen in her enclosed chariot. I've never needed a transport company before, and I surely will use them every time. Do yourself a favor, seriously. Call now.
Geet Mp Haryana
Reliable, efficient
Read More
Corsia rep (Elena) was very proactive. Helped ship a car from CA to GA. She checked in with me via email quote and several phone calls to find me the best possible quote for the fastest available service. After several communications, Corsia was able to schedule a vehicle pickup the next day. The driver communicated well, and the vehicle arrived in final destination faster than we expected in perfect condition. I highly recommend using Corsia's reliable, efficient service.
Cay Liptak
Clean, efficient, wonderful
Read More
Thanks, Corsia! Pickup was so clean, efficient, and wonderful -- my only recommendation is to make sure you schedule it during the day so you can fully review the car in the daylight. Drop off was equally wonderful, and the whole trip went down without a hitch (pun intended!). Seriously, Corsia delivered my Jeep from CT to California with no issues or bumps in the road!
Csaba Kovesdy
Truly positive experience
Read More
Corsia Memphis to LA, mid-size SUV. I looked at 4 different companies amd Corsia was the most responsive of them. While being responsive, they were not unduly aggressive: when I indicated that I need to wait a month before making a decision they stopped contacting me and only came back with a reminder when I really needed it. Once I decided to engage Corsia they found me a transport within two days and the car was delivered (from Memphis to LA) in another two days. I had a truly positive experience.
Kelly Torres
Highly recommend
Read More
Working with Corsia Logistics was a great experience. Working with Corsia Logistics was wonderful. They were able to find a driver right away to transport our car. They were in constant communication as to when the car was getting picked up and dropped off. The driver also communicated with me as to when he would arrive. I would highly recommend Corsia Logistics.
Amy Nelson
Excellent Organization
Read More
Corsia was an excellent company to work with while I transferred my car across the US. A friend of mine suggested I use them as they had been very organized and trustworthy with her own car. I researched a few different place but decided to go with Corsia and I'm so glad I did! Any questions I had throughout the process they answered quickly and clearly. I would definitely use them again in the future and recommend them for others to use.
Previous
Next