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Is customer service in logistics dead?

Is customer service in logistics dead?

Maintaining a high level of customer satisfaction is becoming more challenging. Increasingly digital-savvy consumers have access and right to various information instantly. They can easily research their options, compare prices and companies, while choosing, checking or writing customer reviews.

What are the biggest challenges in providing good customer service?

To make a customer choose easier, companies must use their own happy customers! So, the more happy customers, the more happy customers. However, there is always the other side of the coin – the unhappy customers and the negative feedback they usually leave. Well, that is why we are talking about good customer service right!

The better you take care of your customers, the happier they are and the more good reviews they write for your company! And the more happy customers you get!

Since 1994, University Of Michigan Business School’s American Customer Satisfaction Index, has been collecting survey data at the individual customer level, across all the US states in different industries. Years of research show that many companies still struggle to keep their consumer satisfied and prevent customer churn.

Why is customer service important?

Servicing the customer in an adequate manner indicates a professional and forward thinking company, which stays true to its values. Taking proper care of each and every customer is the most important part of any job, and any company representative. That matters tenfold in the service industries.

Declining customer satisfaction may well be a warning signal about many things gone wrong in a company,”

warned Claes Fornell, the University of Michigan Business School professor who heads up the ACSI index.

Customers should feel satisfied and always left with a sense of trust towards the company. Many automobiles are precious assets to their owners. Approaching every customer with this in mind is a prerequisite and the foundation of good customer service in auto logistics.

What are some criteria of excellent customer service in auto logistics?

Transparency and integrity

Low quotes can be effective in customer acquisition. Nevertheless, when it comes to high customer retention and ultimately good reviews, the quality of service should match the expectations. Very often customers complain about companies not honoring their part of the service contract by increasing the price after they have already quoted a car shipping rate. This is bad practice and it is nowhere near to demonstrate integrity.

All information must be clear, explained without room for interpretation. After all, when it comes to auto logistics, not everyone might understand its technical language.

Professionalism

While communicating with company reps about trusting your vehicle in their hands, you would like to hear a friendly voice or read a helpful and professional email. Any given issue can be solved in different ways, but the process and the staff approach will leave an impact on the customer. Usually, the politeness of the staff is one of the major elements commented on by customers, which clearly demonstrates its importance.

Responsiveness and speed

There are two areas where speed matters in customer service. The first one has to do with speed in responsiveness. Waiting on hold for hours is not pleasant. Minimizing the ‘on hold’ time, along with having fewer options in the automatic menus, would make the whole process faster.

The second area is about the speed of solving the “problem” for the customer. In auto logistics “the problem” is shipping the car according to the customer’s requirements. This is a consequence of all the other aspects. When there is transparency, integrity, honesty, responsiveness, knowledgeable, friendly and professional team “the problem” is always solved in a timely and professional manner.

Clearly, when shipping a car customers should consider all these principles as they search for a reliable auto transporter. It is not only about the size of the age of the company, or the low prices they offer. It is all about the core values of a company, and a team standing firmly behind them.

How do we at Corsia Logistics approach customer service

Corsia Logistics is a family-owned company that prioritizes quality of customer service above all. Our professional logistics experts are honest, responsive and knowledgeable. This is well reflected in all of our 5 star customer reviews. We love what we do and we work hard every day to provide smooth auto transport to all customers.

Demonstrating honesty and knowledge is at the heart of Corsia Logistics business practices. Customers see that from the very first conversation with one of our logistics experts. We tell them how it works and how current fair market prices are calculated.

You can reach us 24/7 via our website contact form, or, during our business hours, call us at (818) 850-5258, or communicate with us via our online chat. Whether you are a new client or an existing one asking for further support, we will be happy to assist you. Thank you!

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Corsia Logistics team works hard every day to ensure reliable expedited car shipping service. Our customer reviews prove that.

5-Star Rated Car Shipping Company

5/5
5/5
5/5

they trusted us

and here's what they say

Simon Moore
Great company
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Looking for a logistics company, to ship my car, from California to Illinois,my first search, then Corsia showed up, skeptical. Call and a very friendly secretary: Elena. She guided me through, I scheduled and as she explained, all when smooth as scheduled Very happy I did the right choice. I'll recommend this great Company to anyone that is thinking to relocate a vehicle. Thanks Corsia logistics for your honesty and professionalism!
Elizabeth Woodward
High five's all around!
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Corsia was highly recommended by a friend in the automobile industry. We needed to transport a cargo van from Seattle to Florida. We contacted Corsia who quickly arranged transport within just a few days. Communication was outstanding! Just a few email confirmations and we were all set. Mike was great and arrived right on time and delivered to Florida on schedule. Tip-avoid the hornets nest of auto brokers on line and just contact Corsia for a truly great experience!
Carrol Tiffany
Amazing
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Corsia has been amazing. Their prices are really competitive but more importantly their customer service has been 5-Star. Elena followed up with me every step of the way, making sure there was no miscommunication between me & the driver. We are using them to ship a 2nd vehicle & would not hesitate to use them again!
Tony Boyd
Definitely recommend
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I have recently used Corsia for long time family car with sentimental value that was moved I have recently used Corsia for shipment of my vehicle from Oregon to Arizona by recommendation from other family member who also used Corsia in the past. I am very pleased on the service and the communication throughout shipment. Ken was my direct contact and kept me informed along the move The car was picked up and delivered as communicated. I did use a enclosed mover and the driver was also clean cut professional and treated car as his own. I would definitely recommend Corsia again with the experience I have had. Thank you. T
JW
Top notch
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Top notch Transport - Porsche 997 Top notch! As easy and efficient as one could possibly imagine. Great customer service.. thank you Luke. Great prices. Check. Timely communications. Check. Clean transport trailer. Check. Supremely careful driver. Check. Timely arrival. Check. Don't mess around elsewhere, just call Corsica and feel confident your transports needs are going to be exceeded. My Porsche 911 rode like a Queen in her enclosed chariot. I've never needed a transport company before, and I surely will use them every time. Do yourself a favor, seriously. Call now.
Geet Mp Haryana
Reliable, efficient
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Corsia rep (Elena) was very proactive. Helped ship a car from CA to GA. She checked in with me via email quote and several phone calls to find me the best possible quote for the fastest available service. After several communications, Corsia was able to schedule a vehicle pickup the next day. The driver communicated well, and the vehicle arrived in final destination faster than we expected in perfect condition. I highly recommend using Corsia's reliable, efficient service.
Cay Liptak
Clean, efficient, wonderful
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Thanks, Corsia! Pickup was so clean, efficient, and wonderful -- my only recommendation is to make sure you schedule it during the day so you can fully review the car in the daylight. Drop off was equally wonderful, and the whole trip went down without a hitch (pun intended!). Seriously, Corsia delivered my Jeep from CT to California with no issues or bumps in the road!
Csaba Kovesdy
Truly positive experience
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Corsia Memphis to LA, mid-size SUV. I looked at 4 different companies amd Corsia was the most responsive of them. While being responsive, they were not unduly aggressive: when I indicated that I need to wait a month before making a decision they stopped contacting me and only came back with a reminder when I really needed it. Once I decided to engage Corsia they found me a transport within two days and the car was delivered (from Memphis to LA) in another two days. I had a truly positive experience.
Kelly Torres
Highly recommend
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Working with Corsia Logistics was a great experience. Working with Corsia Logistics was wonderful. They were able to find a driver right away to transport our car. They were in constant communication as to when the car was getting picked up and dropped off. The driver also communicated with me as to when he would arrive. I would highly recommend Corsia Logistics.
Amy Nelson
Excellent Organization
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Corsia was an excellent company to work with while I transferred my car across the US. A friend of mine suggested I use them as they had been very organized and trustworthy with her own car. I researched a few different place but decided to go with Corsia and I'm so glad I did! Any questions I had throughout the process they answered quickly and clearly. I would definitely use them again in the future and recommend them for others to use.
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