The Dispatcher can Make you or Break you

Reading time: 3 minutes

On This Page:

The Dispatcher can Make you or Break you

If you asked a truck driver what they think about their dispatcher, you would be amazed at the passion with which they dislike their dispatchers. Hate is a powerful word, but truckers often use it and dispatchers often get showered with colorful epithets and suffer a lot of name-callings. Truck drivers just don’t like dispatchers. Every driver out there has a bad story to tell.

Truckers often fight their dispatchers and in each other’s eyes, the other party is always guilty.

The reality in the trucking industry.

The job of the trucking dispatcher consists of monitoring and directing the movement of trucks and freights. Dispatchers have to know the geographic area the trucks travel and be able to support the delivery of a shipment by finding the best route for the trucker. In other words, where the tucker travels depends on the dispatcher.

Driver – dispatcher relationship is very important, and to make it work the two parties have to know and respect each other.

“If you ask experienced drivers about their dispatchers they may agree wholeheartedly with the middle manager’s view. Or they may describe them more along the lines of being the most, â??idiotic son of a @&%(# I ever knew. That $&^@ is so %*#& $&^@ stupid I’d like to shove his $&$*@ in a $&@*# volcano!â??”

How respectful is this language? I found it on streetdirectory.com. This is not how all drivers talk to their dispatchers, right?

Every layperson knows that America runs on trucks, not on doughnuts. And since trucking is one of the biggest and most important industries, I set out to discover more. Let’s hear it from a dispatcher!

An interview with a dispatcher

Meet Peter D. – a dispatcher. Let’s ask him about his job and how he deals with drivers.

Q: How do you handle a situation in which a driver starts yelling at you that he has been waiting for too long or he does not want to travel a certain distance empty?

A: I always try to reason with them, give them the positives. And if that doesn’t work, I’ll just ignore them until they cool their temper.

Q: How hard is it to deal with so many different personalities?

A: Once you (the dispatcher) develop a multiple personality disorder it’s not so hard.

Q: What is the biggest annoyance about the job?

A: The constant bombardment of phone calls.

Q: What is the most important thing a dispatcher needs to know in order to do his / her job?

A: Being a dispatcher can be very frustrating. Don’t get too worked up with it.

Q: What would you advise inexperienced drivers? Do you explain to them what your job is exactly?

A: I don’t really advise them, my job is not exactly rocket science. New drivers are usually familiar with the basic logistics of it.

Q: Do you think it would be a good idea for the dispatcher to sit down with the drivers and explain to them what happens in the business / the chain of events?

A: I’ve tried that but it really doesn’t change the driver’s perspective much. Their main concern is hauling good loads.

Q: For many drivers, the dispatcher is the person they communicate with the most while working. Do you think you (the dispatcher) should treat them like family? Care about them in that way, so it’s easier for both parties?

A: It can be beneficial to be closer with your drivers, but not as close as family. I mean, after a while, you can really have enough of each other.

Q: What would you tell drivers who use foul language?

A: It depends on who they use it with. If it’s me, I don’t really care, but definitely not with the customers.

Q: Do you have any advice for both dispatchers and truckers?

A: Our jobs can be very frustrating, try to stay cool.

Next time I will talk to a trucker. Truckers probably have a different perspective on things and I will surely appreciate discussing it. There is a saying that one should never close their door with their behind. The door between the driver and the dispatcher should stay open at all times.

If you are interested in being interviewed let us know. Drop us a line or leave a comment, and let’s talk!

Share this article
Are you ready to ship a car?

Read more

Corsia team works hard every day to ensure reliable expedited car shipping service. Our customer reviews prove that.

Corsia Customer Reviews Online

Ernie Roberts
Excellent and professional service at a competitive price. The vehicle showed up on time and the drivers were courteous and quick. We had to make a few adjustments on the delivery location because of roads etc but this was no problem. Great experience and I felt they took care of my car for me. This was my deceased mothers car so it has sentimental value to me and they really cared about the car. Thank you... Date of experience: October 29, 2024
Gregory Hughes
I've used Corsia Logistics twice now to send a Porsche and classic Mercedes. Both times the car was picked up on time, the driver was communicative and on my second shipment, arrived a day earlier than scheduled. They have a tracking system, so I know where my car is at all times. I will continue to use Corsia for all my long-haul car transportation needs. Date of experience: October 28, 2024
Adel
We paid extra for a guaranteed date for pickup and they were able to pick up that day. The car arrived a day earlier than scheduled. The gentleman who transported was friendly and communicative. 100% would use this company again. Date of experience: September 30, 2024
Hisham Alhakimi
Corsia was amazing. Personable, respectful, and punctual. I went with them after passing up on some of the other major players. Glad I did! Just end to end great experience and customer service. Employees were well trained! Date of experience: September 23, 2024
N K
Don’t hesitate to use them! Efficient, responsive, honest and affordable! I scheduled an enclosed carrier with them and received the car the same day it was picked up. Zero issues. Excellent service! Date of experience: September 17, 2024
Jeff Finegold
I have used Corsia Logistics 4 times now with high end cars being transported from Northern Ca. to Southern Ca. and back. Each time the service has worked perfectly. Never an issue with timing, service or with my cars. I will continue to use this service in the future. Date of experience: June 10, 2024

5-Star Rated Car Shipping Company

5/5
5/5
5/5